A computer program that converses with people via chat interfaces.

• May use rules or AI to understand and respond.
• Works in messaging apps, websites, or voice assistants.

通过聊天界面与人对话的计算机程序。

• 可用规则或人工智能来理解并回复。
• 运行于消息应用、网站或语音助手中。

An automated assistant for customer support and service tasks.

• Answers FAQs, routes requests, and collects information.
• Reduces wait times by handling routine conversations.

用于客户支持与服务任务的自动化助手。

• 回答常见问题、分流请求并收集信息。
• 通过处理常规对话来缩短等待时间。