CHATBOT
🤖💬🧠

Example

The chatbot handled refunds and tracked orders without human help.

Definition

A computer program that converses with people via chat interfaces.

  • May use rules or AI to understand and respond.
  • Works in messaging apps, websites, or voice assistants.

An automated assistant for customer support and service tasks.

  • Answers FAQs, routes requests, and collects information.
  • Reduces wait times by handling routine conversations.